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Privacy Policy

Last Updated: 08 Feb 2026

1. Introduction

Direct Property Inspections Pty Ltd (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. We respect your rights to privacy as set out in the Protection of Personal Information Act 4 of 2013 (POPIA).

This policy explains how we collect, use, and protect your personal information when you use our website (www.dpinspections.co.za) or engage our services for Certificates of Compliance (COC).

2. Information We Collect

We collect information directly from you when you request a quote, book an inspection, or contact us. This includes:

  • Identity Data: Name and Surname.

  • Contact Data: Email address and telephone number.

  • Property Data: Physical address of the property requiring inspection (essential for issuing COCs).

  • Technical Data: IP address, browser type, and location data (collected automatically via cookies to improve our website security and user experience).

3. How We Use Your Information

We only use your personal information for legitimate business purposes, including:

  • Service Delivery: To visit your property, conduct inspections (Electrical, Water, Gas, Beetle, Electric Fence), and issue the relevant Certificates of Compliance.

  • Communication: To send you quotes, invoices, reports, and appointment confirmations.

  • Legal Compliance: To comply with the Occupational Health and Safety Act and City of Cape Town by-laws regarding property certification.

  • Website Improvement: To monitor website usage and improve our SEO and content (via Google Analytics).

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience.

  • Functional Cookies: These are necessary for the website to function (e.g., remembering your preferences).

  • Analytics Cookies: We may use tools like Google Analytics to understand how visitors find and use our site. This data is anonymized and does not store your personal details.

  • Third-Party Embeds: Articles on this site may include embedded content (e.g., maps, videos). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

You can choose to disable cookies through your browser settings, though this may affect how the website functions.

5. Sharing of Personal Information

We do not sell your personal information. We may share your data only when necessary:

  • Regulatory Bodies: If required by law to submit compliance data to the City of Cape Town or the Department of Labour.

  • Service Providers: Trusted third parties who assist us in operating our website or conducting our business (e.g., accounting software, email hosting), provided they agree to keep this information confidential.

6. Data Security

We have implemented reasonable technical and organizational measures to secure your personal information against accidental loss, unauthorized access, or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. How Long We Retain Your Data

  • Client Data: We retain inspection reports, invoices, and COCs for a minimum period of 5 years (or longer if required by tax or safety laws) for record-keeping and liability purposes.

  • Website Inquiries: Contact form submissions are kept for as long as necessary to resolve your query.

8. Your Rights (POPIA)

  • Under POPIA, you have the right to:

    • Access: Request a copy of the personal information we hold about you.

    • Correction: Request that we update or correct any inaccurate information.

    • Deletion: Request that we delete your personal information (subject to our legal obligation to retain certain records).

    To exercise these rights, please contact our Information Officer at Ashwyn@dpinspections.co.za.

9. Contact Us

  • If you have any questions about this Privacy Policy or how we handle your data, please contact us:

    Direct Property Inspections Pty Ltd

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